Shipping

How Effata ships your hearing aids, sound amplifiers and accessories.

Processing time

Orders are processed within 2 business days after payment is approved.

You receive an order confirmation by e-mail when your order is placed.

Methods, costs and delivery times

We ship with standard and express carriers; the cost and estimated delivery time of each option are calculated at checkout from your address.

Free shipping on orders over $99.

The shipping cost for your order is shown at checkout, before you pay.

Delivery times are estimates and may vary because of the carrier, your location or other circumstances outside our control.

Batteries and rechargeable devices

Some items, such as batteries and rechargeable products, may be subject to carrier shipping rules. These rules can affect the shipping methods available for your order. Any such limitation is shown at checkout.

Shipping address

Please check your shipping address before you complete your order.

If you notice an error, contact [email protected] or (408) 555-0180 as soon as possible. Once an order has shipped, we may not be able to change it.

Tracking

You receive a tracking link by e-mail when your order ships. You can use it to follow your package until delivery.

Lost or damaged packages

Contact [email protected] within 7 days of the estimated delivery date, and we will resend your order or refund it.

If a package arrives damaged, please include your order number and, if possible, photos of the package and the item.