Refund Policy

We want you to be satisfied with your Effata hearing aid, sound amplifier or accessory. This policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of delivery.

This policy applies to hearing aids, personal sound amplifiers and accessories bought directly on effatadirect.com.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging.

Return shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

How to request

E-mail [email protected] with your order number. You can also call (408) 555-0180 if you need help.

We answer within 2 business days and send you the return instructions.

Please do not send items back before you receive these instructions.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Your card statement may take one or two billing cycles to show the refund.

There are no recurring charges to cancel, because Effata does not sell subscriptions.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact [email protected]. Our Shipping Policy explains how lost or damaged packages are handled.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

Effata LLC · [email protected] · (408) 555-0180 · 509 S Oakley Ave Santa Maria, CA 93458.

Exchanges

Defective items can be exchanged or fully refunded, with shipping paid by us.